Frequently Asked Questions

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Mac Snow Leopard Support

In August 2009, Apple shipped the new Mac OS X Snow Leopard (64-bit OS). The Move Media Player works with Snow Leopard under the following conditions:

  • Safari browser is run in 32-bit mode
  • You are using Firefox as your browser (FF is only 32-bit at present)

Safari must be set to 32-bit mode in order for the Move Media Player to function correctly:

  • Open the Finder
  • Navigate to the Applications folder
  • Select Safari
  • Get Info on Safari (right Click/CTRL+CLICK and select Get Info or CMD+I)
  • Select (enable/check) the checkbox for “Open in 32-bit mode”
  • Close the Safari Info window
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General Information

Why do I have to download a new video player plug-in?

The Move Networks plug-in allows us to provide the best possible video viewing experience. The player continuously monitors the viewing conditions and adjusts the quality of the video stream accordingly, compensating for Internet traffic issues and CPU load. This results in an immediate, continuous and quality video stream that eliminates the pausing and buffering seen in other players. Conditions permitting, the Move Player will deliver high definition (HD) quality video to your desktop.

The Move Media Player System Requirements

Windows

  • Processor: AMD or Intel Single Core or greater
  • Operating System: Windows XP* SP2 or above, Windows Vista, Windows 7. *64-bit versions of Windows XP are not supported.
  • RAM: 256 MB minimum (512 MB recommended)
  • Video Card: 32 MB VRAM and DirectX 7 hardware support required (128 MB VRAM and hardware DirectX 9 support recommended.)
  • Browser*: Internet Explorer 6 (or higher), Firefox 2 (or higher). *Only 32-bit browser versions are supported.
  • Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
  • Internet Connection: Broadband Internet connection. Dial-up connections are not supported.

Mac OS X

  • Processor: PowerPC G5 or Intel
  • Operating System: Mac OS X 10.4 “Tiger” or greater
  • RAM: 128 MB minimum (512 MB recommended)
  • Video Card: 32 MB VRAM and OpenGL 1.1 hardware support required (128 MB VRAM and OpenGL 1.2 or above recommended.)
  • Browser*: Firefox 2 (or higher), Safari 3 (or higher). *Only 32-bit browser versions are supported.
  • Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
  • Internet Connection: Broadband Internet connection. Dial-up connections are not supported.
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Installing Move Networks Plug-in

You should be prompted to download and install Move Media Player the first time you visit the website. Instructions for installation are provided during the website install process.

A Note Concerning Privacy

We respect your privacy. The Move Media Player does not install any form of spyware, adware, malware, etc. on your computer. Viewing experience data is collected to allow us to improve our service and is stored in an aggregate form. Aggregate usage/performance data is provided to content owners. We do not sell any information collected to a third-party.

Audio/Video Playback Troubleshooting

The video playback is choppy and/or stalling.

While uncommon, if you experience frequent stalling or choppy media playback, please check the following:

  • Ensure that your computer meets the minimum hardware and software requirements. Streaming video playback requires extensive CPU utilization. If your CPU is running at or above 75% utilization, you will likely encounter issues, such as sluggish or choppy media playback. You can reduce CPU usage by closing other programs and background services which you may have running at the same time as your web browser.
    • Windows: Press Ctrl+Alt+Del, click Task Manager and then click the Performance tab
    • Mac OS: Open the Activity Monitor Application
    • Close all other programs and background services that you do not need while viewing online media
  • Network conditions also play a key role in determining video playback quality and performance. You should have sufficient available bandwidth (>=512 Kb), relatively low (<200ms) latency, and minimal (<2%) packet loss for an optimal viewing experience. You can test your network conditions at: http://www.speedtest.net/ and http://www.pingtest.net/.
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Software Interaction Issues

Some features of the following software programs interfere with Move Networks plug-in:

  • Firebug for Mozilla Firefox: The Firebug extension for Mozilla Firefox on some systems interferes with media playback. To solve this issue, disable the Firebug extension in Mozilla Firefox.
  • Kaspersky Internet Security: The anti-banner component of Kaspersky Internet Security software prevents playback of most media content. To solve this issue, disable the anti-banner component from the Firewall dialog under the Settings menu.
  • CYBERsitter Internet Filter: This internet filter removes the Move player’s ability to install and play video. Disable this filter to use the Move Media Player.
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Uninstalling the Move Networks Plug-in

To uninstall the Move Networks plug-in on Windows

  • Go to the Control Panel
  • Remove the Move Media Player (Add or Remove Programs in XP, Uninstall Program in Vista).
  • When the uninstall process completes, click Close.

To uninstall the Move Networks plug-in on Mac OS X

  • In Mac OS X, open a Finder window
  • Click the Home icon (usually has your account name by it) in the Finder window
  • Click Library
  • Click Internet Plug-ins
  • Drag the Move Media Player plug-in to the trash
  • At system level, click Library
  • Click Caches
  • Drag the “com.movenetworks.HomeFolder” directory to the trash
  • Empty the trash

Earlier versions of the Move plug-in

If you have an earlier version of the Move plug-in from another media site (i.e. 7.14 or earlier) and are using Firefox on Windows, you may need to remove via the browser using the Tools-Plugins-Uninstall option.